Welcome to our online Support and Knowledge base system. This provides access to common problems and solutions for all our products. Use the search field on the right to locate specific answers to your questions. 

This article demonstrates how to login and access lab computers, file and data storage. It also explains the ability to share files on the CVM departmental system network. This is primarily for new students, graduate students, and teaching faculty.
Relates to: IT Consulting Services
This document will step you through the process of enrolling a CVM iOS device in Zenworks
Relates to: Software Services
This document will walk you through the process of building a rule in the Mail app to automatically move messages older than a year to a specific folder, and to delete messages that are older than two years.
Relates to: CVM Email Services CVM E-mail Tools
This document will step you through locating your asset tag on a CVM Mac computer and use the CVM Asset Identification Utility to place a work order with Help Desk
Relates to: Apple Workstations
How do I install approved software on my CVM Mac?
Relates to: Site License Software Services Public Domain Software Applications and Resource Services Commercial Software
In order to view an email account for which you have been assigned delegate access, you will need to manually open that account’s inbox. This guide will walk you through this process for the Outlook client on OSX.
Relates to: CVM E-mail Tools CVM Email Services
This document will cover how to open a separate mailbox under Webmail.
Relates to: CVM Email Services
The Texas A&M University (TAMU) Data Classification Standard is intended to help data stewards, data owners, resource custodians and Information Technology (IT) personnel across the TAMU colleges, agencies, divisions and departments categorize their inform...
Relates to: Security Services
This document will walk you through registering and installing your Android into the ZENworks management.
Relates to: Software Services
How to reserve a conference room or study area using the Outlook client in CVM.
Relates to: Commercial Software
This document will show you how to find your device asset tag number on a windows machine.
Relates to: Help Resource Services
This document will walk you through installing a printer using a CVM machine.
Relates to: Computer Labs and Printing
How to install Symantec Endpoint Protect for Mac
Relates to: Software Services
The Standard Practices Exception form is used when a customer wishes to obtain equipment, software or access rights which are not normally granted under standard practices. The most common use for this form is for the petition to gain Administrative Access...
Relates to: IT Consulting Services
As of July 2019, iPrint will require NetID authentication for iPrint throughout the College. Below is the procedure for setting up iPrint authentication with NetID.
Relates to: IT Consulting Services
Current IT policy does not allow obsolete software and/or operating systems to be used on the campus network. (reference SI-3 1.1 https://it.tamu.edu/policy/it-policy/controls-catalog/controls/SI/SI-3/) This document will assist customers on how to upgrade...
Relates to: Help Resource Services
As of July 2019 iPrint will require NetID authentication for the entire College. This is the procedure for authenticating on a Mac.
Relates to: IT Consulting Services
Instructions for users to access NanoZoomer Digital Pathology serve system through a browser.
Relates to: Commercial Software
Instructions for users to enter the NanoZoomer Digital Pathology software.
Relates to: Commercial Software
There is an extra step involved, as Macs normally need the printer drivers installed on their computers prior to engaging iPrint, but it is a relatively straightforward process for installing a Printer with a Mac.
Relates to:
How do I install approved software on my CVM PC?
Relates to: Software Services Site License Commercial Software Public Domain Software Applications and Resource Services
How to run the Disk Cleanup Utility on Windows CVM machine in ZENworks.
Relates to: Commercial Software Site License Applications and Resource Services Software Services